State Farm® Insurance Agent Stefanie Wooten

"I have had State Farm since I was 16 and was referred by a friend to this agent and I am extrememly happy with the help i have gotten from Tonya. She goes above and beyond to help and make sure she can do all she can to meet your expectations. I would recommennd this agent and Tonya to everyone!!!!!"

"I called trying to search my dad’s agent . I was trying to settle his estate .When I called Brittany at this office , she was so helpful . She advised me I didn’t have the correct office . She told me to hold , I was so pleased she had looked up all the information of my dads agent and help me resolve my issue . Thank you Brittany you are wonderful !"

"I just purchased a new vehicle in April. I switched my coverage from liability to full. The process has been nothing but annoying and frustrating. Since my premium on my new vehicle was high, I was offered different saving options to try and lower my quote. When I got my first bill for the month of May it was way higher then the approximated amount I was told. I called to try and figure out the reason and was told to hold off on payment because I was to be issued a re bill. Over the course of 3 weeks I would randomly call saying I have yet to receive a re-bill( it was the same amount), and was still continuously being told to just wait for the re-bill. On May 25th I received a text saying that my bill was past due and I needed to contact them. Come to find out during the course of me waiting for that “re-bill” my policy was terminated. and I was never made aware of this until I finally went to the location in person. Now I’m getting frustrated because it was only canceled due to the fact I was being told to wait on making my payment on the incorrect bill. Also due to the cancellation of my policy, my savings such as the drive safe and safe discount was taken off my account. Deb made it seem as though it was my fault but Brittany apologized and told me it was due to an internal matter of an employee (deb) that wasn’t competent enough to do her job and that they have been trying to work on the issue. I just paid the bill with the wrong amount but since it was the end of my billing cycle, I knew the June amount wasn’t far behind. To avoid the situation happening again, I asked Brittany for a physical copy of my next bill while I was making the May payment to get my insurance reinstated especially since I was being told once again that my bill was gonna be lowered once my saving applied, but she said that she couldn’t give me one at the moment since it was still early in the billing cycle and was told she’d have one for me in a week, she never reached out to me with one. Now the same issue is happening once again with my June bill. Over the weekend I noticed that once again the bill was way higher then the X amount I was previously given. I went to the location once again Monday morning and spoke to Tonya just be led in circles why my bill wasn’t making sense. I also was told that my savings won’t be applied in time because it was removed. THE ONLY REASON IT WAS REMOVED WAS BECAUSE IT WASN'T A PAYMENT MADE DUE TO DEB AND BRITTANY TELLING ME TO WAIT FOR A RE-BILL, DO YOU SEE MY FRUSTRATION? Tonya told me she would reach out to the actual billing department the following morning and give me a call back...she never called me back. I intentionally waited till Friday(today) to see if she would call me back but of course I had to call them. Brittany told me that it was noted in the system that Tonya called me back. Clearly it was falsely noted since no one reached out to me. Is that a normal thing for your establishment to falsify your reports and notes? This location is un-professional, un organized and very tacky as I just got in a screaming back and fourth match like a child with one of the employees (Brittany) telling me to just pay it without helping me resolve the issue they created. I asked to speak to stefanie once again and was told I could not...Tacky. told me once again that she’s not available or isn’t in the office. I have yet to ever directly speak to Stefanie once and I asked for her numerous times since this matter has been ongoing for months now. Since Brittany couldn’t communicate right Tonya was given the phone.I’m annoyed and frustrated with this location"

"Absolutely love this office! Worked with Brittany and Tanya on my policy. Not only were they able to give me an amazing policy and price, but they had the most amazing attitude, was quick with the work, very responsive, and was just as invested in this as I was. So comforting and will NOT leave this location"

"My previous carrier raised my rate yet again, no explanation....... after being an auto pay customer with multiple lines of service for five years. Since I was completely fed up I posted on our local Facebook group seeking help from other residents. Several people, told me to check this office and I'm so glad I did. Brittney was amazing from beginning to end, we spoke regularly and communicated by any means necessary. I can't believe how kind, accommodating, professional and friendly this office is. Everyone is so helpful and happy to do their job! That means a lot when the world is falling apart. I saved over $300 a month by switching to SF! I've sent three friends/family members to get quotes and hopefully switch to this amazing Agency for coverage!! Thank you Team Wooten!!!!"

"I worked with Britney and the experience was great. She texted me when she could not get me on the phone and we did almost everything through text which was super convenient. She was very friendly and professional. It was super easy to sign up and amazing value. Thank you guys!"

"The customer service I received from this State Farm office was the best I have ever received. All the staff was super friendly and they cared about what it was I needed. I changed my car and home owners insurance to State Farm because the coverage is better at a much lower rate and the staff at this office covered all the details and now I have people to go to if I have a problem or question. Win , Win for me."

"Stefanie is the 'McQueen' of State Farm. She is very fast in responding and provides good quality work. I am sure while working we all act professionally, but the way you work matters, the response time matters when you need it the most. She acts quickly, be there when you need her. I moved my cars and properties through her to State Farm and I am happy with the service she offers."

"AS SOME OTHERS SAID ,OUR OLD INSURANCE CO RAISED ARE RATES, WAY TO MUCH,,I DELT WITH BRITNEY,,SHE DID A GREAT JOB, I CHANGED AUTO,RENTERS,AND BOAT,, SHE CAME UP WITH GREAT RATES, IF YOU ARE LOOKING TO CHANGE INSURANCE CO,, PLEASE GIVE THEM A CHANCE TO GIVE YOU A QUOTE!!! THANKS AGAIN,,TIM"

"Our previous insurance company raised our home and auto insurance premiums tremendously after the policy renewal this month. Tonya was able to save us so much money by switching to State Farm. She was extremely helpful and made our transition seamless. Thank you, Tonya!!"

"Just left Liberty Mutual for State Farm - specifically Stefanie's team. Tonya was so professional and provided me with explanations and different options to meet my needs. If you are looking for exceptional service, professionalism and competitive if not better rates on insurance - this should be your one and only stop. Thank you Tonya for helping me."